18 Mar 2020

Message to our dear clients and their families – COVID 19



Several global health organisations, including the WHO, have issued advisories saying there isn’t any evidence that pet animals can spread coronavirus or indeed be infected with it in the same way as humans.


We are taking all the possible steps to ensure continued and uninterrupted provision of both preventative care and treatment of pets when needed.


As you are aware, in the worse case scenario if a member of our staff tests positive for COVID 19 we may have to isolate and close the surgery. To try and minimise likelihood of this we have taken a few steps:


We have split our veterinary and nursing staff between two separate surgeries. This would allow us to continue with one surgery even in the worst-case scenario. This does put extra strain on our staff who are working tirelessly to help you. Please bear with them. You may not be able to see your favourite vet or nurse at your favourite surgery, but we are all available and are in constant communication to ensure continuity of care. Please ask our staff.

Weekends opening hours are somewhat changed. We will still be opened 7 days a week, however due to the above changes – only one surgery will be open on the weekends, and this will alternate. Overall hours of opening will not change, and appointments remain the same. Please keep an eye on Facebook and for information on which surgery is open this weekend. Also call our staff for information: 0127622193 and 01252837154.

Please only 1 person per animal, this limits risks to both your family and our staff.

We have made appointments twice as long to limit number of people in the waiting room. However, we will keep to the time schedule to make sure both clients and staff safety is maximised.

If you arrive early, please wait in your car or outside before your appointment time.


If you think you may have been exposed to virus and are self-isolating, please do not come to the surgery. Send a friend with your animal. Please let us know when you are making an appointment.


Please call and order all the medicines and food at least 24h before collection, so we can prepare it and you can speedily collect them. Also, payment by card (especially contactless) and over the phone minimises chances of exposure. So, we encourage you to use these methods ad not cash.

If you want to collect the medicines or food and don’t want to come into the surgery – call us, and organise, payments can be made over the phone and then call us from your car on arrival and we will bring medicines out for you.





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What You’re Saying

I was very happy with the care my cats received…the vet gave me a great deal of time and treated my girls like his own. I also received a lot of help from the head nurse who gave me a diet plan to follow which has helped them lose weight. They are now a lot healthier and much more active.

Miss R Gardner

Our practices

Gordon House Vet Centre, Camberley

Elm Cottage Vet Centre, Frimley Green