News

7 May 2026

The cloud-based IT program we use to store our records (VetIT) is experiencing a nationwide outage

Dear valued clients,

The cloud-based IT program we use to store our records (VetIT) is experiencing a nationwide outage.

This means that our access to records is not possible. This has severely affected our ability to access your pets’ records. In turn, dispensing, invoicing and issuing receipts is nearly impossible.

As this is affecting everyone using VetIT, we have been assured that it has been given absolute priority.

We sincerely apologise for any delays or inconvenience this may cause.

Yours,

Blackwater Valley Vets Team

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I was very happy with the care my cats received…the vet gave me a great deal of time and treated my girls like his own. I also received a lot of help from the head nurse who gave me a diet plan to follow which has helped them lose weight. They are now a lot healthier and much more active.

Miss R Gardner
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