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Opening hours weekend 28 and 29 March 2020

Message to our dear patients and their owners:

We are still providing 7 days a week service.

However due to The Government Advice and the Royal college of Veterinary Surgeons Recommendation (RCVS) we are providing only necessary or urgent treatment of animals and not the routine preventative care (e.g. boosters).

This weekend our Elm Cottage Surgery in Frimely Green will be open
Saturday  8:30 – 17h, and
Sunday     8:30 –  13h

Please call on 01252 837154, our team of nurses and Vets for an advice or to book an appointment if you need one.

Vets Now in Farnham re open out of these hours

Best wishes

Blackwater Valley Vets

COVID 19 Update

Dear pet owners. We are trying to stay open and provide best service possible service in these challenging times. Further to The Government’s latest advice we now have in place several clear advice to respect social distancing:

Please always phone first before coming down to the surgery to book an appointment, order drugs or ask as a question. Please do not just come down to the surgery.

Your order will be prepared, we can take payment over the phone and on arrival we will just hand the medicines/food to you.

Front doors of the surgeries are locked, please ring the doorbell and member of staff will open the door. Please respect the 2 meters distancing at the door, while waiting outside and in the surgery.

Only 1 person per animal.

If you prefer to wait in your car, please phone us and we will come and collect the animal or deliver your medicines.

If you have any symptoms of COVID 19 or are self-isolating, please do not come to the surgery.

We have hand sanitizers in the surgery, please use them on arrival.

Nurse will (where possible) take your animal we will treat it and hand it back to you. This will keep both owners and our staff safe.

Please bring your card with you as we are avoiding payment by cash.

We will update this page regularly, but in the meantime please ring us to discuss if your case is considered urgent, and how we can help.

Weekend opening hours 21 and 22 March

Message to our dear clients and their families – COVID 19

Several global health organisations, including the WHO, have issued advisories saying there isn’t any evidence that pet animals can spread coronavirus or indeed be infected with it in the same way as humans.

We are taking all the possible steps to ensure continued and uninterrupted provision of both preventative care and treatment of pets when needed.

As you are aware, in the worse case scenario if a member of our staff tests positive for COVID 19 we may have to isolate and close the surgery. To try and minimise likelihood of this we have taken a few steps:

We have split our veterinary and nursing staff between two separate surgeries. This would allow us to continue with one surgery even in the worst-case scenario. This does put extra strain on our staff who are working tirelessly to help you. Please bear with them. You may not be able to see your favourite vet or nurse at your favourite surgery, but we are all available and are in constant communication to ensure continuity of care. Please ask our staff.

Weekends opening hours are somewhat changed. We will still be opened 7 days a week, however due to the above changes – only one surgery will be open on the weekends, and this will alternate. Overall hours of opening will not change, and appointments remain the same. Please keep an eye on Facebook and blackwatervalleyvets.co.uk for information on which surgery is open this weekend. Also call our staff for information: 0127622193 and 01252837154.

Please only 1 person per animal, this limits risks to both your family and our staff.

We have made appointments twice as long to limit number of people in the waiting room. However, we will keep to the time schedule to make sure both clients and staff safety is maximised.

If you arrive early, please wait in your car or outside before your appointment time.

If you think you may have been exposed to virus and are self-isolating, please do not come to the surgery. Send a friend with your animal. Please let us know when you are making an appointment.

Please call and order all the medicines and food at least 24h before collection, so we can prepare it and you can speedily collect them. Also, payment by card (especially contactless) and over the phone minimises chances of exposure. So, we encourage you to use these methods ad not cash.

If you want to collect the medicines or food and don’t want to come into the surgery – call us, and organise, payments can be made over the phone and then call us from your car on arrival and we will bring medicines out for you.

Anxiety talk is unfortunately postponed, due to Corona outbreak

IS YOUR DOG STRESSED OR ANXIOUS?

Be tick aware

Hello all,

We have had a really mild and wet winter. As a consequence, we are already noticing some spring blooms but equally we have noticed ticks on our patients. These are some really useful and simple facts. But above all prevention is better tan cure 😊
Please don’t hesitate to call and speak with a member of our team if you have questions.

Enjoy the outdoors!

Pet travel during the transition period

Pet travel during the transition period

You can travel with your pet to the EU under the current pet travel rules using your current UK-issued EU pet passport.

If you’re travelling with your pet for the first time you’ll have to visit your vet to get a pet passport.

Pet travel from 1 January 2021

The UK will become a third country from 1 January 2021. Third countries can apply to the European Commission to be listed.

In the EU Pet Travel Scheme, there are 3 categorisations of third country:

• unlisted
• Part 1 listed
• Part 2 listed

Pet travel requirements will change depending on what category the UK becomes on 1 January 2021.

February is our senior pet month

With advances in veterinary medicine our pets are enjoying longer lives. Sometimes this means an increased incidence of age-related conditions. This should not stop them from enjoying a good quality of life in their golden years. However, it could mean a need for some changes to be made. It’s not always “just getting old”

Please take advantage of our FREE nurse checks if your pet is over 10 years old, during month of February. Call one of our surgeries and our friendly nurses will make an appointment to have your pet checked.

Gordon House Veterinary Centre 0127622193

Elm Cottage Veterinary Centre 01252837154

Merry Christmas and Happy New Year

To all our patients and their families, we wish a Merry Christmas and a very Happy New Year.

All of us from Gordon House and Elm Cottage